human-staffed, 24/7
Your customers, answered by real people, around the clock.
Inframiq operates as your customer service team — deploying trained agents for voice and chat support, staffed 24/7 to handle enquiries and technical issues as they come in.
Voice support
Live chat support
Technical support
24/7 dedicated teams
Website design & development
Voice support
Real people answering real calls. Trained agents handle inbound and outbound voice for your business, 24/7, in your brand's voice.
- Inbound customer enquiries
- Outbound follow-up & retention
- Call escalation & handoff
6
Active calls
3m 40s
Avg handle
212
Calls today
Call volume — today
Inbound — Customer Line
connected · 1:14
Live chat support
Human agents on chat and messaging, not a bot script. Fast, accurate responses across your website and support channels.
- Website & in-app live chat
- Order & account enquiries
- Multi-channel messaging support
14
Open chats
22s
First response
97%
CSAT
Conversations — today
Technical support
Trained agents who can actually troubleshoot — walking customers through issues instead of routing every ticket upward.
- Tier 1 & tier 2 troubleshooting
- Product & account issue resolution
- Structured ticket escalation
31
Open
48
Resolved today
99%
SLA met
TCH-2291
Login fails after reset
TCH-2292
Payment declined at checkout
TCH-2293
App crashes on upload
24/7 dedicated teams
A consistent team of agents assigned to your business, not a shared, rotating pool — covering every timezone your customers are in.
- Dedicated, trained agent teams
- Round-the-clock coverage
- Direct oversight, not a call-center queue
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New York
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London
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Singapore
Website design & development
Custom-built websites for hotels, schools, restaurants, and other local businesses — designed and developed by our team, not assembled from a template.
- Custom design, not a theme
- Booking & enquiry forms built in
- Fast, mobile-first, SEO-ready
40+
Sites launched
3 wks
Avg turnaround
99.9%
Uptime
Built for
how we work
People on the line,
not a script.
Every call and chat is handled by a trained agent who understands your business, not an automated flow that reads back a knowledge base. Agents are dedicated to your account, so customers get consistency instead of a different stranger every time.
Questions
Frequently asked questions
Inframiq provides 24/7 voice support, live chat support, technical support (tier 1 and tier 2), dedicated round-the-clock agent teams, and custom website design and development for businesses like hotels, schools, and restaurants.
Yes. Every call and chat is handled by a trained human agent, not a bot or an automated script. Agents are dedicated to your account, so customers get a consistent team instead of a different stranger every time.
We'll reach out within one business day to talk through your support needs — no obligation, no sales pressure.
Yes — Inframiq staffs dedicated agent teams around the clock, covering every timezone your customers are in, across voice, chat, and technical support.
Need a team behind your support line?
Tell us about your call and chat volume — we'll tell you honestly what coverage you need and whether we're the right fit.